Return - Raketa shop

Return and exchange policy in Russia

The goods purchased through online store raketa-shop.com can be returned or exchanged within 7 days from the date of purchase, if the look and consumer properties of the goods are remained the same, as well as a document confirming the purchase of the goods - a sealed warranty card with date of the purchase.


In Moscow, a refund is made only in the creative office on Petrovka St. 30 on weekdays, from 10:00 to 19:00, but please arrange a meeting in advance by phone +7 926 847 36 64

In other cities of Russia, the return / exchange is made by forwarding the order by post to:

Raketa Creative Studio
ul. Petrovka 30, office.6
127006
Moscow

Please note we refund only the value of the goods, without the cost of delivery! Discounted goods can not be exchanged or returned!