Return and exchange policy in Russia
The goods purchased through online store raketa-shop.com can be returned or exchanged within 7 days from the date of purchase, if the look and consumer properties of the goods are remained the same, as well as a document confirming the purchase of the goods - a sealed warranty card with date of the purchase.
In Moscow, a refund is made only in the creative office on Petrovka St. 30 on weekdays, from 10:00 to 19:00, but please arrange a meeting in advance by phone +7 926 847 36 64
In other cities of Russia, the return / exchange is made by forwarding the order by post to:
Raketa Creative Studio
ul. Petrovka 30, office.6
Please note we refund only the value of the goods, without the cost of delivery! Discounted goods can not be exchanged or returned!