Return - Raketa shop

Return and exchange policy in Russia

The goods purchased through online store can be returned or exchanged within 7 days from the date of purchase, if the look and consumer properties of the goods are remained the same, as well as a document confirming the purchase of the goods - a sealed warranty card with date of the purchase.

In Moscow, a refund is made only in the creative office on Petrovka St. 30 on weekdays, from 10:00 to 19:00, but please arrange a meeting in advance by phone +7 926 847 36 64

In other cities of Russia, the return / exchange is made by forwarding the order by post to:

Raketa Creative Studio
ul. Petrovka 30, office.6

Please note we refund only the value of the goods, without the cost of delivery! Discounted goods can not be exchanged or returned!